Craftsman Coatings Privacy Policy

At Craftsman Coatings, a Utah-based paint refinishing business, we are committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you engage with our services, including refinishing and painting tubs, sinks, counters, cabinets, and other surfaces to restore their beauty. This policy applies to interactions through our website (if applicable), phone, email, or in-person consultations.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, phone number, email address, and physical address provided when you request a quote, schedule a service, or contact us.

• Service-Related Information: Details about your refinishing project, such as surface types, measurements, or photos you provide for estimates.

• Website Usage Data: If you visit our website, we may collect non-personal information like your IP address, browser type, or pages visited, using cookies or similar technologies.

• Payment Information: Billing details, such as credit card information, processed securely through third-party payment processors.

2. How We Use Your Information

Craftsman Coatings uses your personal information to:

• Provide and manage our refinishing services, including scheduling, providing quotes, and completing projects.

• Communicate with you about your project, including updates, confirmations, and follow-ups.

• Process payments securely through trusted third-party providers.

• Improve our services by analyzing customer feedback and project data.

• Send promotional offers or updates about our services, with your consent where required by law.

• Comply with legal obligations, including those under Utah law, or resolve disputes.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following cases:

• Service Providers: With trusted third parties, such as payment processors or scheduling tools, who assist in delivering our services. These providers are required to protect your information.

• Legal Requirements: If required by law, such as to comply with a court order, subpoena, or other legal process under Utah or federal law, or to protect the rights, property, or safety of Craftsman Coatings or others.

• Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred, with safeguards to maintain confidentiality.

4. How We Protect Your Information

We take reasonable steps to protect your personal information, including:

• Using secure payment processing systems for financial transactions.

• Storing data in password-protected systems with limited access.

• Regularly reviewing our practices to align with industry standards and Utah privacy laws.

While we strive to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights Under Utah Law

As a Utah resident, you have rights under the Utah Consumer Privacy Act (UCPA), including:

• Right to Know: Request confirmation of whether we process your personal information and access details about it.

• Right to Delete: Request deletion of personal information we have collected, subject to certain exceptions (e.g., legal or contractual obligations).

• Right to Opt-Out: Opt out of the sale of your personal information (note: we do not sell your information) or targeted advertising (if applicable).

• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, contact us at craftsmancoatings.utah@gmail.com. We will respond to requests within 45 days, as required by Utah law.

6. Cookies and Website Tracking

If you visit our website, we may use cookies to improve your experience, such as remembering preferences or analyzing site usage. You can manage cookie preferences through your browser settings. If we engage in targeted advertising, we will provide clear opt-out options as required by Utah law.

7. Third-Party Links

Our website or communications may include links to third-party sites (e.g., payment processors). We are not responsible for their privacy practices. Please review their policies before sharing information.

8. Children’s Privacy

Our services are not directed to individuals under 16, and we do not knowingly collect personal information from children. If we learn such information has been collected, we will delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or Utah law. Updates will be posted on our website (if applicable) or provided upon request, with a revised effective date. We encourage you to review it periodically.

10. Contact Us

For questions, concerns, or to exercise your privacy rights, please contact us at:

Craftsman Coatings

Craftsmancoatings.utah@gmail.com

(385) 497-5455